How can I order a Subscription?
Go to shopDisney.com/Subscriptions to view all available Subscriptions. Subscriptions are limited so be sure to sign up soon.
How do I look up my Subscription info?
Visit My Account under the Subscriptions tab. Select your Subscription account, and you can view your account details including shipping information.
When will my box be shipped?
Disney Park Pack - Pin Edition 3.0 Subscription
Your Disney Park Pack Pin Edition 3.0 will process monthly on the 24th and will ship by the 29th. You should receive it within 4-5 business days thereafter.
NOTE: In an effort to increase the exclusivity of the pins in our Park Pack Pin Edition 3.0, this program has been paused until May 24.
What is the cancellation policy?
For month-to-month subscriptions, you must disable the auto-payment feature before your next shipment is processed in order to halt its delivery and any shipments thereafter. If you disable auto-payment after your next shipment’s processing date, it will still arrive, but you will not receive any shipments thereafter. For pre-paid 12-month subscriptions, you are unable to cancel your prepaid term due to the prepayment agreement structure. However, you may disable the auto-payment feature to ensure that you do not receive shipments past your prepaid term.
Are returns accepted for Subscriptions?
Unfortunately, we cannot accept any returns for Subscriptions.
How do I update my Shipping or Billing information for my Subscriptions?
Log in to My Account and navigate to the Subscription tab. Then, click the Subscription details that you would like to edit, and select the Edit button to make changes. Be sure to save once you complete your updates. Note: any changes made after your monthly box has been processed will apply to your next shipment.
How do I gift a Subscription?
Guests can purchase up to two subscriptions, and can manage the delivery of each one separately. At this time, gift recipients are unable to make changes to their account. The subscription purchaser is the only person who can make changes.
Which payment methods can I use to purchase a Subscription?
Sorry for any inconvenience, but the only acceptable payment method for a Subscription is a U.S.-based credit card. We cannot accept gift cards, Disney Rewards® Redemption Cards, PayPal, Apple Pay™ or any other form of payment.