Please contact the location where the purchase was made. They will explain their return policy, which will differ by location.
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Within the United States (800) 328-0368
Para ayuda en español (800) 328-0899
Outside the United States 001 (407) 541-5586
For information about your local Disney Store call (866) 902-2798
Our Cast Members are available Monday through Friday from 8am to Midnight, Saturday from 9am to 5:30pm and Sunday from 2:30pm to 11pm EST.