Price Adjustment Policy
Pricing is subject to change at any time. Sale price adjustments will be honored on items purchased from shopDisney.com that are available at a lower price within 7 days from the shipped date. Price adjustments are not valid on D23 Memberships, on Magical Rush or limited time offers, or shipping charges. Please be advised that shopDisney.com may sponsor online promotions and events that may not be available in local Disney Stores or at Disney Theme Parks. To request a price adjustment on qualifying purchases, contact our Guest Services team by selecting a contact option at the bottom of this article. Be sure to include your Order Number and Item Number in your request. All sale price adjustments will be provided in the form of a one-time use promotional code. The one-time use promotional code will be sent to the email address provided at the time of order placement and may be used on one future order at shopDisney.com. The one-time use promotional code is only valid for online orders. Sorry, no phone orders.
While prices are typically the same online and In-Store, there are occasions where prices may vary. When this occurs, price matching between online and In-Store is not available. Merchandise purchased at Disney Theme Parks, Resorts or Cruise Lines is not eligible for a shopDisney sale price adjustment.
Your total discount savings are dispersed among all eligible items in your Bag.
We calculate the Promotional discounts on the total dollar amount of the eligible items in your Bag. The actual discount per item will not appear individually, but as a total savings amount.
While we make every effort to ensure that all information displayed on our website is correct, occasionally the image of an item, its description or available quantities may appear different online than the actual item. To continue our commitment of providing you with the best possible service, we will inform you of any known discrepancies when you place your order or as quickly as possible thereafter. We reserve the right to cancel or modify promotions at any time due to system or typographical error, fraud or other unforeseen problems. We reserve the right to change prices on the site at any time.
When processing multiple orders from the same household and being delivered to the same address, we may combine orders into one package to increase efficiency and reduce waste.
Disney Store merchandise purchased from other retailers is subject to the policies of those merchants. Please refer to their websites for further information.
So that everyone may have the opportunity to purchase popular items, we occasionally limit the quantity an individual Guest and/or household may purchase. To identify an individual Guest and/or household, we will consider a number of factors, including but not limited to whether the orders are:
- purchased using the same credit card
- purchased using the same email address
- shipped to the same address
- placed with the same billing address
- purchased using the same phone number
- placed from the same IP and/or mobile device
- purchased from the same shopDisney.com account
Credit Card / Debit Card Authorizations
Once you place an order at shopDisney.com, your credit or debit card will be authorized for the approximate amount of your purchase. Your card will not actually be charged until the order is shipped. Although an authorization may prevent additional purchases on your card, authorizations are not billed to your account, and shopDisney.com does not collect any funds from an authorization. In cases where the authorization remains on your card, please contact your financial institution. The removal process and timelines may vary, and are determined by your bank.
If your order is sent in multiple packages, your actual charges may also be segmented to match each shipment, even with a single authorization.